Health literacy is the degree to which individuals have the capacity to obtain, process, and understand basic health information and services needed to make appropriate health decisions.
Engagement includes the actions a person takes to achieve a health/ behavioral goal based on an informed understanding. Health literacy skills are currently seen as a key factor that impacts people’s ability to engage in self-care and chronic-disease management.
Alliance has created a wallet card for our members to download, complete and carry with them when they visit their physicians. These cards have areas to write medications you might be taking and a reminder to ask several important questions during your visit.
A free to downloadable wellness wallet card from Alliance.
These cards were developed to allow a collaborative and meaningful discussion about the risks and benefits of the outcomes of prescribed medications. These cards also allow for prescribers to work with members and having them take ownership of one’s healthcare.
Hear from three of our staff members about their experiences with the COVID-19 vaccine, their thoughts on why some are hesitant, and why they ultimately chose to get vaccinated. #FindYourSpot #TakeYourShot #COVID #MentalHealth #PoweredByPeoplepartner and start a new initiative!
Erica Asbury is a Member Engagement Specialist at Alliance Health. As a parent of a child who had developmental disabilities, she knows first hand how important the resources are, that Alliance Health offers.
This series of six trainings will give you basic tools needed to support the people we serve with the dignity and respect they deserve, to improve our communities by allowing them to experience all of their citizens’ different gifts, to have inclusive neighborhoods that embrace the value of every member.
Alliance Health is now pleased to offer both Adult and Youth Mental Health First Aid virtually. This virtual learning experience includes two hours of self-paced learning followed by four hours of virtual live instruction. Register now to attend one of our upcoming classes.
Access and Information Center:
(800) 510-9132
Relay: 711 or (800) 735-2962
We want to make it easy for you to get the services or information you need. You can call the Alliance Access and Information Center toll-free 24 hours a day.
Provider HelpDesk:
(919) 651-8500
Representatives are available 8:30am-5:15pm Monday-Friday to answer provider questions about authorization, billing, claims, enrollment and credentialing, the Alpha Provider Portal or other issues.
Confidential Fraud and Abuse Line:
(855) 727-6721
You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous.
Alliance Offices:
(919) 651-8401
Alliance maintains community offices in Cumberland, Durham, Johnston, Mecklenburg, Orange and Wake counties. Addresses and directions to the Alliance offices.
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